Return Policy
Return Eligibility
We offer a customer-friendly return service. You may apply for a return or refund within 30 calendar days from the date you receive your order. All returned items must be unused, unwashed, undamaged, and kept in original packaging to be eligible for processing.
Defective or Wrong Items
If you receive defective, damaged, incorrect, or incomplete products, please contact our customer support with photos or videos within 48 hours after delivery. We will arrange a full refund, free replacement, or partial compensation according to the actual situation, without additional cost for you.
Standard Refund Process
After we receive and inspect your returned items, we will process your refund within 3–7 business days. The refund will be returned to your original payment account. Bank processing delays may apply depending on your payment provider.
Non-Refundable Situations
Items damaged due to personal misuse, improper operation, artificial damage, or missing original packaging are not eligible for full refund. Final sale items are non-returnable.